Recommendations
Overall Amazon has spent years in the field of e-commerce improving and testing strategies to increase efficiency and quality. They are considered the standard and many other companies try to compete with them. Due to this, recommendations to Amazon's IS are limited. Our group has considered and reviewed the following issues along with possible recommendations:
Network- IS going down in warehouses (Prentice)
Amazon is known for its AWS Cloud computing network, set to be one of the most utilized networks connecting servers all over the world. Although Amazon may be supplying this service as well as utilizing it themselves, there are issues with the cloud that raises concerns for the consumers who pay to utilize the platforms within the network. Having that being said, according to Amazon users the biggest and most urgent issue is the security of data within Amazon's networks. According to the Firewall Times, Amazons networks and platforms have been compromised at least 14 times by an array of hackers, leaking millions of peoples sensitive data to be collected and sold over the dark web. (M.Heiligenstein, 2023,p.1)
(Amy)
Enhanced Security Measures: Implementing stricter access controls, encryption protocols, and regular security audits can fortify the network against potential breaches. This includes enforcing multi-factor authentication, data encryption both in transit and at rest, and continuously updating security protocols to stay ahead of emerging threats.
Regular Security Training: Providing comprehensive security training to employees and users of the AWS network is crucial in maintaining a strong security. Educating users about best practices for data protection, recognizing phishing attempts, and understanding security protocols can help mitigate the risk of human error leading to security vulnerabilities.
Human Training- Safety issues (Nicolas)
For many years, Amazon warehouse employees have complained about unsafe working conditions and injury risks they face up. However, Amazon still claims its injury rate is decreasing. According to OSHA research, it found that Amazon warehouse workers were subject to a significant risk of low back injuries and musculoskeletal disorders due to the high frequency at which workers were required to lift heavy boxes, work long hours, and often awkwardly bend and twist to maneuver products (Tadepalli). Another 2023 research study showed that 70% of Amazon employees have taken unpaid time (UPT) due to pain or exhaustion on the job, and 30% have done so three or more times.
(Jennessy)
Regular Breaks and Shift Adjustments: Enforcing policies that make certain that warehouse workers take regular breaks to prevent fatigue and injuries. Assure that supervisors are monitoring employees' break times. Offer shorter shifts to help increase workplace productivity.
Enhanced Training Programs: Offer all inclusive safety training to all warehouse workers that focus on using proper techniques for lifting, carrying, and moving items. Providing retraining courses can reinforce safety procedures and help reduce incidents.
New technology- Using Robotics (Ariane)
One technology mentioned earlier in the analysis is robotics. Over the years we have heard about robots and their advancement. However, Amazon is one of the few companies that have already implemented robots into their business process. Being a technology company, Amazon does all of their own robotics, dedicating a whole department to it called AmazonRobotics (Quinlivan). Currently they have robots in selected fulfillment centers that perform outbound tasks like loading packages onto trucks and others that can pick and sort orders. They have also started implementing another type of robot that moves shipping pallets within the warehouse. Continuing to improve and develop in robotics contributes to Amazon’s differentiation strategy and separates them from other companies and builds onto their competitive advantage.
Enhanced Security Measures: Implementing stricter access controls, encryption protocols, and regular security audits can fortify the network against potential breaches. This includes enforcing multi-factor authentication, data encryption both in transit and at rest, and continuously updating security protocols to stay ahead of emerging threats.
Regular Security Training: Providing comprehensive security training to employees and users of the AWS network is crucial in maintaining a strong security. Educating users about best practices for data protection, recognizing phishing attempts, and understanding security protocols can help mitigate the risk of human error leading to security vulnerabilities.
Regular Breaks and Shift Adjustments: Enforcing policies that make certain that warehouse workers take regular breaks to prevent fatigue and injuries. Assure that supervisors are monitoring employees' break times. Offer shorter shifts to help increase workplace productivity.
Enhanced Training Programs: Offer all inclusive safety training to all warehouse workers that focus on using proper techniques for lifting, carrying, and moving items. Providing retraining courses can reinforce safety procedures and help reduce incidents.
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